Booking and Deposit

• Deposit Requirement: A non-refundable $500 deposit is required within 48 hours of booking confirmation to secure your reservation. This deposit will be applied toward your final bill.

• Minimum Spend: Minimum spend requirements apply based on day and time, covering food and beverage costs, and will be confirmed upon booking. Minimum spend requirements must be met through food and beverage only and exclude service charges, fees, and taxes.

• Final Payment and Late Fees: Final payment is due upon conclusion of the event, before exiting the premises. Payment can be made by debit card, credit card, or cash. A 10% late fee will apply to any balance unpaid at the end of the event.

• Damage Deposit: A refundable damage deposit may be required for certain bookings. Any damages or missing items will be deducted from this deposit. The damage deposit will be refunded within 5 business days, assuming no damages or missing items are reported.
  

Guest Capacity and Space Options

• Full Venue Hire: Accommodates up to 55 seated guests or 80 mingling, including courtyard and patio. Please note that the use of outdoor areas, including the patio and courtyard, may be subject to weather and seasonal availability.

• Courtyard Area: Seats up to 32 guests seated or 40 standing for semi-outdoor events.

• Semi-Private Room: Seats up to 19 guests for intimate gatherings within the main restaurant.

• Guest Safety & Accessibility: Our venue is wheelchair accessible. Please inform us of any specific accessibility needs. For safety compliance, please ensure all exits and pathways remain unobstructed during the event.
  

Menu and Service Details

• Menu Options: Choose from buffet, plated, or family-style options. Confirm menu selections 7 days prior to allow for ingredient preparation.

• Alcohol Service: Our bar service offers a wide selection. Notify us of any specific requests, restrictions, or limits in advance. Alcohol service concludes 30 minutes before the end of the event.

• Final Guest Count: A final headcount is required 7 days before the event. Reductions in guest numbers after this point may still incur full charges. Increases to the guest count may be made up to 72 hours prior to the event, subject to availability and approval.
  

Cancellation and Rescheduling

• Cancellations: Cancellations made at least 96 hours (4 days) in advance incur no penalty. Cancellations within 96 hours will incur a fee of 50% of the total booking amount.

• Rescheduling: Rescheduling is allowed up to 72 hours prior to the event date, subject to availability. Rescheduling within 72 hours may incur a 10% fee if there are changes to the guest count or event date.

• Force Majeure: In the event of an unforeseen circumstance beyond our control (e.g., natural disaster, pandemic restrictions), we will work with you to reschedule or offer alternative solutions. In cases of force majeure, management may, at their discretion, offer a rescheduling credit or deposit refund.
  

Venue Setup and Decorations

• Decorations: Confetti, glitter, and open flames (except enclosed candles) are prohibited unless pre-approved and in compliance with fire code regulations. Setup and cleanup of decor is the responsibility of the client unless arranged with us in advance.

• Furniture Arrangement: Flexible seating arrangements are available. Confirm specific layout needs 7 days in advance. Our team is happy to discuss layout options with you.

• Audio/Visual Equipment: Basic AV equipment is available on request; please specify requirements ahead of time. Use of third-party AV providers must be coordinated with our team. Third-party AV providers must be insured and coordinated with our team in advance.
  

Dietary Requirements

• Dietary Accommodations: We can meet dietary needs (vegetarian, gluten-free, vegan) if notified at least 7 days prior. Inform us of any restrictions to ensure a safe dining experience for all guests.

• Allergy Information: While we take precautions, our kitchen processes allergens. Please inform us of severe allergies in advance, and note that cross-contact may still occur. While we take precautions, we cannot guarantee a completely allergen-free environment due to potential cross-contact.
  

Additional Policies

• Leftover Food: Due to health regulations, leftover food cannot be returned. Clients are responsible for the safe handling of takeaways, with immediate refrigeration recommended for perishables. We are not liable for foodborne illnesses if takeaways are not stored or handled properly by the client.

• Noise and Curfew: We adhere to local noise ordinances; please discuss timing or volume needs with our team.

• Weather Contingency (Outdoor Areas): For outdoor events, please prepare for weather changes. We are not liable for weather-related impacts on outdoor areas, but we can discuss contingency plans if needed.

• Smoking and Vaping Policy: Smoking and vaping are prohibited inside the venue. A designated outdoor smoking area is available. Please note that the outdoor smoking area is located on the patio and designated for your convenience.
  

Event Conduct

• Guest Conduct: Clients are responsible for the conduct of their guests. We reserve the right to end the event if safety or behaviour issues arise, including any conduct that poses a risk to staff, other patrons, or the venue. Inappropriate behavior that may lead to event termination includes but is not limited to excessive noise, physical altercations, or disruptive behavior.

Early Arrival and Setup Policy

• Early Arrival and Setup: Guests and vendors may access the venue starting one hour before the event for setup. For additional setup time or early access, please notify our team in advance. Extra charges may apply for extended setup times.

Specials and Promotions

• Specials and promotions running in the restaurant, including but not limited to happy hour deals, daily offers, or other discounts, are not applicable to private hire events. Private hire events are subject to the terms and conditions outlined in this agreement and cannot be combined with any ongoing restaurant promotions.

Booking and Deposit

• Deposit Requirement: A non-refundable 20% deposit is required within 48 hours of booking confirmation to secure your reservation.

• Minimum Order: A minimum spend of $250 applies to cover basic costs and service quality.

• Final Payment: Final payment is due 72 hours (3 days) before delivery or pickup. Payments can be made via debit card, credit card, or bank transfer. A 10% late fee will apply to any outstanding balance after the payment deadline.

Menu and Order Details

• Menu Confirmation: Menu selections and guest count must be confirmed no later than 7 days before the event to allow for fresh ingredient preparation.

• Final Order Adjustments: No changes to the menu or guest count can be made within 72 hours (3 days) of the event, ensuring we can meet your requirements with quality and efficiency.
  

Cancellation and Rescheduling

• Cancellations: Cancellations must be made at least 72 hours (3 days) in advance to avoid penalties. Cancellations within 72 hours will incur a 50% fee of the total catering cost.

• Rescheduling: Rescheduling is allowed up to 96 hours (4 days) prior, subject to availability. Rescheduling within 72 hours may incur a 10% fee if there are changes to guest count or event date.
  

Delivery and Pickup

• Delivery Radius: Catering delivery is available within a 20km radius for a $30 fee. Additional fees apply for distances beyond 20km; please inquire if your location is outside our standard area.

• Pickup Times: Pickup is available from 12 pm to 8 pm, Tuesday through Saturday. Please confirm your pickup time in advance to ensure timely service.

• Crate Return Policy: For ease of transport, your catering order will be provided in our crates. We kindly ask that all crates be returned within 3 days after your event. Unreturned crates will incur a charge of $20 per crate, billed separately.
  

Setup and Cleanup

• Drop-Off Service: Our Drop & Go Catering is a drop-off service only, meaning no setup, serving, or cleanup assistance is provided. Please ensure a clean, accessible area is available for delivery.

• Disposable Serving Ware: Disposable trays and utensils can be provided upon request for an additional fee.
  

Dietary Requirements

• Dietary Accommodations: We can accommodate dietary needs (e.g., gluten-free, vegetarian, vegan) when specified at booking. Please notify us of dietary restrictions or allergies at least 7 days prior to ensure a safe dining experience for all guests.

• Allergy Information: While we take precautions, our kitchen processes allergens. We cannot guarantee a completely allergen-free environment due to potential cross-contact.
  

Additional Policies

• Leftover Food: Due to health regulations, leftover food cannot be returned. Clients are responsible for the safe handling of leftovers. Refrigeration is recommended immediately following the event to maintain quality.

• Weather Contingency: For outdoor events, please provide adequate shelter for food safety. We are not responsible for environmental conditions that may affect food quality once delivered.

• Food Presentation: Our drop-off service includes basic presentation in disposable trays. For customized presentation or additional serving items, please contact us to discuss available options.
  

Event Day Support

• Contact Information: Should you have any last-minute questions or need to discuss delivery details on the day of the event, please contact our team directly.

Booking and Deposit

• Deposit Requirement: A non-refundable $250 deposit is required within 48 hours of booking confirmation to secure your reservation. This deposit will be applied toward your final bill.

• Minimum Spend: A minimum spend of $1,000, including a $250 hire fee, applies to cover food, beverage, and basic operational costs.

• Final Payment: Final payment is due 72 hours (3 days) before the scheduled event. Payments can be made via debit card, credit card, or bank transfer. A 10% late fee will apply to any outstanding balance after the payment deadline.
  

Service Availability and Travel Radius

• Travel Radius: Our BBQ Trailer services are available within a 30km radius of our location. Additional travel fees apply for locations beyond this range; please inquire if your location is outside our standard area.

• Service Duration: Standard bookings include a 90-minute service window. Additional service hours may be arranged for an extra fee, based on availability. Please confirm at booking if additional hours are required.
  

Menu and Order Details

• Menu Confirmation: Final menu selections and guest count must be confirmed no later than 7 days before the event to allow for fresh ingredient preparation.

• Menu Options: We offer a variety of menu items suitable for lunch and dinner events. Customization is available upon request; please inform us if you'd like to discuss tailored options.

• Guest Count: A final headcount is required 7 days prior to the event. Reductions after this point may still incur full charges due to preparation requirements. Increases to the guest count may be made up to 72 hours prior, subject to availability and approval.
  

Cancellation and Rescheduling

• Cancellations: Cancellations must be made at least 72 hours (3 days) in advance to avoid penalties. Cancellations within 72 hours will incur a fee of 50% of the total booking amount.

• Rescheduling: Rescheduling is allowed up to 72 hours prior, subject to availability. Rescheduling within 48 hours may incur a 10% fee if there are changes to guest count or event date.
  

Site Requirements

• Setup Space: A flat, accessible area is required for the trailer setup. Please ensure a designated space with clear access for our vehicles.

• Electricity: Access to a power source may be required for certain menu items. If unavailable, we can provide a generator for an additional fee; please arrange at booking if needed.

• Parking and Permits: The client is responsible for obtaining any necessary parking permits or approvals. Please confirm local requirements with the appropriate authorities before the event.
  

Dietary Requirements

• Dietary Accommodations: We can accommodate dietary needs (e.g., vegetarian, gluten-free, vegan) if specified at the time of booking. Please notify us of any dietary restrictions or allergies at least 7 days prior to ensure a safe dining experience.

• Allergy Information: While we take precautions, our kitchen processes allergens. We cannot guarantee a completely allergen-free environment due to potential cross-contact.
  

Additional Policies

• Leftover Food: Due to health regulations, leftover food cannot be returned. Clients are responsible for the safe handling of takeaways. Refrigeration is recommended immediately after the event to maintain quality.

• Weather Contingency: For outdoor events, please have a backup plan in place for inclement weather. We are not responsible for weather-related disruptions but will work with you to reschedule if needed.

• Noise Restrictions: If local noise ordinances apply to your location, please inform us in advance. We will adhere to all regulations to ensure a smooth event.
  

Contact and Day-of Coordination

• Event Day Contact: A designated point of contact should be available on-site to facilitate smooth setup and service. Please provide their contact information prior to the event.

Booking and Deposit

• Deposit Requirement: A non-refundable $500 deposit is required within 48 hours of booking confirmation to secure your reservation. This deposit will be applied toward your final bill.

• Minimum Spend: A minimum spend of $2,500, including a $750 hire fee, applies to cover food, beverage, and basic operational costs.

• Final Payment: Final payment is due 72 hours (3 days) before the scheduled event. Payments can be made via debit card, credit card, or bank transfer. A 10% late fee will apply to any outstanding balance after the payment deadline.
  

Service Availability and Travel Radius

• Travel Radius: Our Food Truck services are available within a 30km radius of our location. Additional travel fees apply for locations beyond this range; please inquire if your location is outside our standard area.

• Service Duration: Standard bookings include a 2-hour service window. Additional service hours may be arranged for an extra fee, based on availability. Please confirm at booking if additional hours are required.
  

Menu and Order Details

• Menu Confirmation: Final menu selections and guest count must be confirmed no later than 7 days before the event to allow for fresh ingredient preparation.

• Menu Options: We offer a variety of menu items suitable for lunch and dinner events. Customization is available upon request; please inform us if you'd like to discuss tailored options.

• Guest Count: A final headcount is required 7 days prior to the event. Reductions after this point may still incur full charges due to preparation requirements. Increases to the guest count may be made up to 72 hours prior, subject to availability and approval.
  

Cancellation and Rescheduling

• Cancellations: Cancellations must be made at least 72 hours (3 days) in advance to avoid penalties. Cancellations within 72 hours will incur a fee of 50% of the total booking amount.

• Rescheduling: Rescheduling is allowed up to 72 hours prior, subject to availability. Rescheduling within 48 hours may incur a 10% fee if there are changes to guest count or event date.
  

Site Requirements

• Setup Space: A flat, accessible area is required for the truck setup. Please ensure a designated space with clear access for our vehicles.

• Electricity: Access to a power source may be required for certain menu items. If unavailable, we can provide a generator for an additional fee; please arrange at booking if needed.

• Parking and Permits: The client is responsible for obtaining any necessary parking permits or approvals. Please confirm local requirements with the appropriate authorities before the event.
  

Dietary Requirements

• Dietary Accommodations: We can accommodate dietary needs (e.g., vegetarian, gluten-free, vegan) if specified at the time of booking. Please notify us of any dietary restrictions or allergies at least 7 days prior to ensure safe preparation.

• Allergy Information: While we take precautions, our kitchen processes allergens. We cannot guarantee a completely allergen-free environment due to potential cross-contact.
  

Additional Policies

• Leftover Food: Due to health regulations, leftover food cannot be returned. Clients are responsible for the safe handling of takeaways. Refrigeration is recommended immediately after the event to maintain quality.

• Weather Contingency: For outdoor events, please have a backup plan in place for inclement weather. We are not responsible for weather-related disruptions but will work with you to reschedule if needed.

• Noise Restrictions: If local noise ordinances apply to your location, please inform us in advance. We will adhere to all regulations to ensure a smooth event.
  

Contact and Day-of Coordination

• Event Day Contact: A designated point of contact should be available on-site to facilitate smooth setup and service. Please provide their contact information prior to the event.